Terms & Conditions for Hayley Waitoa T/A Tairanui Administration

Effective Date: 30 May 2025

Welcome to Hayley Waitoa T/A Tairanui Administration. By engaging our Virtual Assistant – Administration and Bookkeeping Services, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before using our services.

1. Services Offered

Tairanui Administration provides Virtual Assistant services, including but not limited to:

  • Business Administration

  • Bookkeeping

  • Board Administration

We reserve the right to modify or discontinue any service at any time without prior notice.

2. Quotations and Pricing

2.1. All quotations are valid for 30 days from the date of issue unless stated otherwise.
2.2. Pricing is subject to change based on unforeseen circumstances or additional work required. Any adjustments will be communicated and agreed upon before proceeding.
2.3. All prices are in New Zealand Dollars (NZD) and exclude GST unless otherwise stated.

3. Payment Terms

3.1. Invoices must be paid within 7 days of issue unless agreed otherwise.
3.2. Late payments may incur a penalty fee of 2% per month on outstanding balances.
3.3. Payment methods accepted include bank transfer, credit card, or cash. Please note there is a 3% fee for credit card payments.

4. Cancellations and Rescheduling

4.1. Clients must provide at least 24 hours’ notice to cancel or reschedule a service. Failure to do so may result in a cancellation fee equivalent to 50% of the quoted service fee.
4.2. Tairanui Administration reserves the right to reschedule services due to unforeseen circumstances.

5. Liability 

5.1. Under no circumstances will Tairanui Administration be liable to the Client for any loss or damage including and without limitation, indirect or consequential loss or damage that may arise from the service or work provided, or if time frames and deliverables are not met by Tairanui Administration.

5.2. To the maximum extent permitted by law, any and all liability and responsibility of Tairanui Administration to you or any other person under this Agreement is excluded regardless of whether such liability arises in contract, tort (including negligence), equity, breach of statutory duty or otherwise.  Tairanui Administration’s liability and responsibility are excluded in respect of any and all loss or damage, whether direct or indirect, including, without limitation, loss of profits, loss of data, loss of business or anticipated savings, general and special damages, and consequential and incidental loss.

5.3. Tairanui Administration shall not have any liability or responsibility to the Client for any loss which does not flow directly or naturally (i.e., in the ordinary course of things) from a breach of this Agreement including, in each case consequential loss of business or profits or other loss.  Tairanui Administration shall only be liable for losses (excluding loss of business or profits) which flow directly or naturally from a breach of this Agreement up to a maximum of the amount paid by the Client for the Services of the six-week period preceding the date of the event giving rise to the claim under this Agreement.

6. Indemnity

6.1. Tairanui Administration shall indemnify the Client from and against all liabilities caused by the wilful or negligent acts, defaults or omissions of Tairanui Administration. This indemnification is limited to the value of the services provided by the Supplier. This clause shall remain in full force and effect after termination of this Agreement.

  1. The Client shall indemnify Tairanui Administration from and against all liabilities caused by the wilful or negligent acts, defaults or omissions of the Client. This clause includes without limitation any costs incurred due to a Client’s failure to pay Tairanui Administration’s invoices and any legal costs of collecting the same. This clause survives termination of this Agreement.

  1. Except to the extent caused by the negligent act or omission, wilful misconduct or breach of this agreement by Tairanui Administration, the Client indemnifies Tairanui Administration against any losses, liabilities, costs, reasonable professional costs and expenses suffered or incurred by Tairanui Administration arising out of or in connection with: 

  • any claim made against Tairanui Administration by a third party for actual or alleged infringement of a third party’s Intellectual Property rights arising out of or in connection with [INSERT NAME OF BUSINESS]’s performance of the Services under this Agreement; 

  • any breach of this Agreement by the Client; 

  • any negligent act, omission or wilful misconduct of the Client or the Client’s personnel. 

This clause shall  remain in full force and effect after termination of any  Agreement. 

  1. The Client must make any payments as required under this clause 6: 

  • in full without set-off counterclaim, and without any deduction in respect of taxes unless prohibited by law; and 

  • in the currency in which the payment is due, and otherwise in New Zealand dollars, in immediately available funds. 

  1. Nothing in this clause 6 restricts or limits the Supplier’s general obligation at law to mitigate a loss it may suffer or incur as a result of an event that may give rise to a claim under this indemnity. 

7. Health and Safety

7.1. Our team adheres to New Zealand’s Health and Safety at Work Act 2015.
7.2. We reserve the right to refuse or postpone work if unsafe conditions are identified.

8. Termination of Services

8.1. Tairanui Administration reserves the right to terminate services at any time if the client fails to comply with these terms and conditions.
8.2. Any outstanding payments must be settled upon termination.

9. Privacy Policy

We respect your privacy and will only collect, use, and store personal information as required to provide our services. Your information will not be shared with third parties without consent, except where required by law.

10. Governing Law

These terms and conditions are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

11. Acceptance of Terms

By engaging Hayley Waitoa T/A Tairanui Administration, you confirm that you have read, understood, and agreed to these terms and conditions.

For inquiries, please contact:
Hayley Waitoa
Phone: 020 096 4031
Email: hayley@tairanui.co.nz