Privacy Policy for Hayley Waitoa T/A Tairanui Administration
Effective Date: 30 May 2025
At Hayley Waitoa trading as Tairanui Administration, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the Privacy Act 2020 (NZ).
1. Collection of Personal Information
We collect personal information directly from you or through your interaction with our services. The types of personal information we may collect include:
Full name
Contact information (e.g., phone number, email address, physical address)
Property details for management or handyman services
Billing and payment details
Any other information necessary for providing our services
2. How We Use Your Information
We collect and use your personal information for the following purposes:
To provide and manage property management and handyman services
To respond to inquiries and provide quotes
To send invoices, receipts, and service updates
To maintain business records
To improve our services and customer experience
To comply with legal and regulatory obligations
We will not use your personal information for any purpose not outlined above without your consent.
3. Disclosure of Personal Information
We may share your personal information with third parties in the following circumstances:
Service providers: Contractors, suppliers, or tradespeople who assist in delivering our services
Legal requirements: When disclosure is required by law or to comply with legal proceedings
With your consent: If you agree to share information for a specific purpose
We will ensure that third parties handle your information with the same level of care and in accordance with applicable privacy laws.
4. Storage and Security of Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or modification. This includes:
Secure digital storage systems
Restricted access to personal information
Regular updates to our security protocols
However, no method of electronic storage or transmission is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Accessing and Updating Your Information
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
To exercise these rights, please contact us using the details provided below. We will respond to your request as soon as reasonably practicable.
6. Retention of Information
We will retain your personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
7. Cookies and Website Usage
If you interact with our website, we may use cookies and other tracking technologies to:
Enhance user experience
Analyse website traffic
Improve our services
You can adjust your browser settings to refuse cookies, but this may impact your experience on our website.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date.
9. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact us:
Clippers Property Services Ltd
Phone: 022 096 4031
Email:hayley@tairanui.co.nz
We are committed to resolving any concerns promptly and transparently.